Issue 23
 
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Royal Caribbean's Gold LEED call center features sensitive siting and construction, water and energy management, enhanced interior air quality, and ample natural daylighting.

When constructing a call-center facility, owners have traditionally focused only on minimizing the cost per cubicle. But when Royal Caribbean Cruises Ltd. (RCL) broke that pattern, they did it with flair. The result earned a Gold rating from the U.S. Green Building Council, and stands as a jubilant testimony to the universal appeal of sustainable building.

The design of the colorful, cruise ship-themed structure got an extra push from local interests. The Oregon community is very green, says Jack Cottrell, CEO of Workstage, a design-build firm based in Grand Rapids, Michigan. Royal Caribbean believes that since they spend more on salaries than on buildings, as an employer they should offer a great place to work.

For the Springfield facility, this meant colorful and engaging interiors and a host of employee amenities, breathtaking views, and a full complement of environmentally and worker-friendly green features, including custom roller shades by Hunter Douglas.

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Royal Caribbean Inter

Netherlands: World Port Center
Architect: Foster and Partners

Netherlands: Office XX Architects
Architect: XX Architects

Canada: Shaw Cablesystems G.P.
Architect: Cohos-Evamy Partners

Canada: Fluor
Architect: Riddel Kurczaba


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